Privacy Policy

This Privacy Policy explains how We, Gemma Rappensberger Embroidery use the personal data We collect from you when you use our website, this policy is effective from 10th August 2020.

Topics: 

- What personal information do we collect?

-How do we collect your data?

-How will we use your data?

-How do we store your data?

-Marketing

-What are your data protection rights?

-What are your cookies?

-What types of cookies do we use?

-How to manage your cookies?

-Privacy policies of other websites?

-Changes to my privacy policy?

-How to contact us?

-How to contact the appropriate authorities?

What personal information do we collect?

We will collect the following information:

- Name

-Email Address

-Phone number

-Postal Address

-Billing information

-IP addresses

How we get the personal information and why we have it

You directly provide us with the information we collect. We collect information and process data when you:

-Subscribing  online for information

-Sending a message through a contact form

-Place an order for any of our products or services.

-Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

-Use or view our website via your browsers cookies.

How will we use your information?

We will use the information you have given to us in order to:

-Process your order 

-Manage your account.

-Email you occasionally to update you on new products, markets, exhibitions or events

-We will share your information with certain third parties to provide you with a service such as a delivery company, or to provide services to my shop but only to the extent that is necessary to perform these services.

-To comply with any applicable laws and regulations

-To create statistical data to provide and improve my services.

Under the General Data Protection Regulation (GDPR)2018 , the lawful bases we rely on for processing this information are:

a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at : info@gemmarappensberger.com

b) We have a contractual obligation. As needed to provide our services such as when we use your information to fulfil your order, to settle disputes or to provide customer support

How do we store this information?

Our company is hosted on the Wix.com platform, Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage database and the general Wix.com application. They store your data on several servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Marketing

We would occasionally like to send you information about new products, markets, exhibitions or events that we will be involved in.

If you have agreed to receive marketing by completing an email/subscriber form , you can always opt out at a later date.

You have the right to stop these emails for marketing at any time, please email us at info@gemmarappensberger.com

What are your data protection rights?

We would like to make you aware of the following data protection rights that you have. Every user is entitled to the following:

The right to access- you have the right to request that we supply you with copies of your personal information. 

The right to rectification-you have the right to request that we rectify personal information you think is inaccurate. You also have the right to request that we complete information you believe is incomplete.

The right to erasure-you have the right to request that we erase your personal information in certain circumstances.

The right to restrict processing-you have the right to request that we restrict the processing of your personal information in certain circumstances.

The right to data portability-you have the right to request that we transfer the personal information you gave us to another organisation or to you, in certain circumstances.

If you make a request we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

info@gemmarappensberger.com 

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies. For further information visit www.allaboutcookies.org

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

- Keeping you signed in

-Understanding how you use any website

What type of cookies do we use?

There are a number of different cookies, however my website uses:

-Functionality: Our company uses these cookies so that we can recognise you on our website and remember your previously selected preferences.These could include what language you use and your location. A mixture of first and third-party cookies are used.

-Advertising: Our company uses these cookies to collect information about your visit to my website, the content you viewed, the links you followed and information about your browser, device and IP address.

How to manage cookies

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in some cases, it may affect some of my website features as they may not function properly as a result. 

Privacy policies of other websites

Our website, Gemma Rappensberger Embroidery may sometimes contain links to other websites that we think maybe of interest to you. However our privacy policy only applies to our website, so if you do click on a link to another website please read their privacy policy too.

Changes to my privacy policy

We will keep our privacy policy under regular review and place any updates on this web page. This policy was created on 10th August 2020.

How to contact us

If you have any queries regarding our privacy policy, the data we hold on you or you would like to exercise one of your data protection rights please do not hesitate to contact us.

Email us at : info@gemmarappensberger.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addresses concerns in a satisfactory manner, please contact the Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk