Store Policy

Copyright

All Text, Image and Designs on Gemma Rappensberger Embroidery website remains the Intellectual Property of Gemma Rappensberger Embroidery.

You may not use or reproduce this Intellectual Property without written permission from Gemma Rappensberger Embroidery ; to do so may result in legal action.

 

My  Process

•Each embroidered hoop is original, contemporary and an individually made piece of artwork; no two pieces are exactly the same.

•Each is piece is embroidered using free motion machine embroidery with some hand embroidery to highlight. I carry out each process; nothing is digitally programmed .

•Each piece is beautifully wrapped in acid free tissue paper and sent securely in a cardboard box with paper bubble wrap to protect my work and the environment. All packaging can be recycled including the parcel tape.

•Some pieces that are for sale are only available in one size, others in multiple sizes, this will be clearly advised on the product description please check the size you require before purchasing.

Shop Updates

•Each month the shop will feature a selection of artworks to buy from, the designs may vary each month.

•Once an item is sold it will not be updated until the following month; it may be replaced by the same design or a new design. 

•I will advise on the website and on my Instagram account when the shop will be updated, each month.

•If you would like to be informed personally please sign up to the email list for updates on products, shop updates, markets, events and exhibitions.

• Once your purchase has been successfully made a confirmation email will be sent.

•Any questions regarding my shop/products please get in touch at hello@gemmarappensberger.com

 

Delivery Charges

Please see the Shipping and Returns page on my website.

When will I receive my piece?

All items will be posted within 3 working days and should arrive within 7 working days within the UK, for more information and on International Delivery times please see my Shipping and Returns page on my website.

Returning an Item

Please see the Shipping and Returns page on my website and for information on refunds.

Payment Methods

 I accept payment through my store in the following ways:

- Credit / Debit Cards
- PAYPAL