Shipping & Returns

Shipping Policy

Uk postage 

***Covid-19 at present we can still make deliveries, we appreciate your patience, many thanks!


Please allow upto 3 working days for dispatch. You will receive an email notification when your item is on its way.

All items have Free Postage and Packing in the UK and are sent by Royal Mail, 2nd class up to the value of £20.00 and Royal Mail 1st Class up to the value of £50.00. Items over £50.00 will be sent by Royal Mail Tracked 24, you will receive a tracking number to track your parcel.

International Postage

 

Please allow up to 3 working days for dispatch. You will receive an email notification when your item is on its way.

P&P is a flat cost of £26.00 all items are sent Royal Mail International Track and Signed.

***Unfortunately I am currently unable to post to Europe***

Items to Rest of World approximately  6-7 days delivery

**I am not responsible for postal delays but in the unlikely event that your item does not arrive or arrives damaged please contact me before leaving a review. I will replace the item or offer a refund, please see below.

 

Return and Refund Policy

I will gladly accept returns please notify me within 7 days of delivery at returns@gemmarappensberger.com

Once agreed, you have 14 days from that date to return the item in its original condition including original packaging.

No returns will be accepted after 7 days of cancellation period.

Please note that buyers are responsible for all return postage costs. 

 

Please use Royal Mail First Class Tracked and Signed for items over £50 .00 and please obtain proof of postage. Once received as discussed; a refund or replacement will be issued.

Refunds

Paypal transactions take up to 24 hours to be returned and credit/debit cards may take up to 5 working days to clear into your account once a refund has been issued. A confirmation email will be sent.