Shipping & Returns
Shipping Policy
Uk postage
Please allow upto 3 working days for dispatch. You will receive an email notification when your item is on its way.
All items valued up to £20 have Free Postage and Packing in the UK and are sent by Royal Mail 2nd class.
*Order value £20 up to £45.00 will be sent Royal Mail 2nd Class Tracked costing £5.00 .
*Order Value between £45.00 up to £100 will be sent by Royal Mail 1st Class Tracked 24 costing £7.50,
*Order value over £100 will have free Postage and Packaging.
For all orders that are tracked and signed you will receive a tracking number by email to track your parcel.
For Local deliveries in CB10 and CB11 post codes, deliveries will be free and within 1-2 days of your order.
International Postage
Please allow up to 3 working days for dispatch. You will receive an email notification when your item is on its way.
Delivery to Europe is approximately 3-5 days and Postage and Packaging is a Flat Cost of £16.00
Delivery to Rest of World (including Australia, New Zealand, USA, Canada and South Africa) is approximately 6-7 days and Postage and Packaging is a Flat Cost of £30.00
All orders are sent Royal Mail International Track and Signed.
** I am not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer including tariffs and taxes not myself.
**I am not responsible for postal delays but in the unlikely event that your item does not arrive or arrives damaged please contact me before leaving a review. I will replace the item or offer a refund, please see below.
Return and Refund Policy
I will gladly accept returns please notify me within 7 days of delivery at returns@gemmarappensberger.com.
Once agreed, you have 14 days from that date to return the item in its original condition including original packaging.
No returns will be accepted after 7 days of cancellation period.
Please note that buyers are responsible for all return postage costs.
Please use Royal Mail First Class Tracked and Signed for items over £50 .00 and please obtain proof of postage. Once received as discussed; a refund or replacement will be issued.
Refunds
Paypal transactions take up to 24 hours to be returned and credit/debit cards may take up to 5 working days to clear into your account once a refund has been issued. A confirmation email will be sent.